Contact Us
Whether you've spotted something that needs updating, want to ask about how we rank Canadian online casinos, or simply have feedback on the site, we'd like to hear from it. This page explains the best ways to reach Canadian Casinos, what we can (and can't) help with, and how long you should expect to wait for a reply.
What we can help with
Canadian Casinos is an independent review and comparison resource for players across Canada — from British Columbia to Newfoundland — looking for a trustworthy online casino, gambling site or welcome bonus. Our team can help with questions like:
- Clarifying how a specific casino's no deposit bonus or welcome offer works, including wagering requirements and game restrictions
- Explaining how we arrived at an editorial rating for a listed brand
- Correcting outdated information — bonus terms, payment methods or licensing details that may have changed
- General feedback on the site, our comparison tables or the way we present information
- Reporting a broken link, a factual error, or a casino that no longer accepts Canadian players
What we can't help with
It's worth being clear about the limits of what a comparison site can do. We are not a casino operator, a payment processor or a regulator, so we're not able to:
- Process deposits, withdrawals or refunds on behalf of any casino
- Resolve account disputes, verification issues or frozen balances — these need to go directly to the casino's own support team, since only they hold your account details
- Offer legal or financial advice
- Confirm bonus eligibility on an individual basis — the operator's terms and conditions page is the final word on that
If your concern is about your own gambling habits or you'd like tools and support around safer play, our Responsible Gambling page is a better starting point than a general contact form.
How our ratings and reviews are put together
A lot of the messages we receive ask how a particular operator ended up in a certain position, so it's worth explaining briefly here. We assess every Canadian-facing casino against the same set of criteria: the strength and fairness of the no deposit and welcome bonus terms, the breadth of the game library, the payment methods available to Canadian players, licensing and security, and the general quality of the mobile and desktop experience. No casino pays for a higher position on our tables — commission from affiliate partnerships, where it exists, plays no part in how a brand is ranked. That separation is part of why readers get in touch with genuine questions rather than assuming the list is for sale.
Before you write in, a quick checklist
To help us respond faster and more usefully, it helps if your message includes:
- The name of the casino or offer you're asking about, if relevant
- Whether your question relates to a bonus, a game, a payment method, or the site itself
- Any screenshots or links that show the issue, particularly for reported errors
- Your general location within Canada, if it affects which offers apply to you
This isn't a requirement — general feedback and open-ended questions are just as welcome — but it does mean fewer back-and-forth emails before we can give you a proper answer.
What happens after you reach out
Messages are read by our editorial team rather than automated ticketing software, which means replies take a little longer than a live chat but come from someone who actually understands the Canadian online casino market. Straightforward questions — correcting a bonus figure, clarifying a rating — are usually the quickest to resolve. Anything that touches on your own casino account, a pending withdrawal, or a dispute with an operator should really go to that casino's own support channel first, since we have no visibility into individual player accounts and can't intervene on your behalf.
A note on our recommendations
Some pages on this site, including our rankings of operators like Betninja, WinnerIsland and SlotsGem, include links that may earn Canadian Casinos a commission if you sign up through them. This has no bearing on how those brands are scored or ordered — the same criteria apply whether or not a partnership exists. If you ever spot something on the site that looks like it contradicts that principle, that's exactly the kind of message worth sending us.
Looking for something else first?
Before reaching out, a few of our other pages might already answer what you need. If you're wondering who's behind the site and how we work, our About Us page covers that in more depth. If you're outside Canada or researching sites that operate under different rules, our Non Gamstop Casinos UK 2026 guide covers that separate market. And our Terms and Conditions page sets out the rules for using this site itself, including how our content and affiliate links work.
However you choose to get in touch, keep it simple: tell us what you're trying to find out, and we'll do our best to give you a straight answer rather than a sales pitch.